Ontario Bar Association PROGRAM | Original Program Date: November 2, 2017

At the core of our busy professional lives and daily interactions are critical communications with clients, colleagues and other professionals. At times, these encounters can become a stressful part of our work and may often derail your day and distract you from important tasks. Our engaged speaker will explore factors contributing to communication challenges, share techniques on how to manage the resulting conflict, and offer skills to help you manage your critical communication scenarios more effectively.

Join us to gain a better understanding of how to:

• Identify what makes some situations and people more challenging than others
• Understand factors that can lead to miscommunication, decision errors and escalation of conflict
• Develop skills to manage challenging interactions to reduce stress and risk of complaints, increase productivity and improve both professional and client satisfaction

We look forward to seeing you on November 2nd!

PROGRAM SPEAKER

Blair Botsford, B.A., LL.B., M.A., TEP, Practice Chair of Wills Trusts and Estates, O’Connor MacLeod Hanna LLP