Ombudsmen assist with the fair and expeditious resolution of individual complaints in a confidential and independent manner, and in most cases, can also investigate and report on major systemic issues falling within their mandate.  When should you turn to an Ombudsman, rather than a traditional court or tribunal?

View this foundational program to discover how an Ombudsman may be uniquely positioned to assist you in resolving your clients’ problems quickly and without resorting to tribunals or the courts. From your most vulnerable clients to sophisticated litigants, learn how Ombudsmen may help:

• An elderly client facing eviction from subsidized housing
• A parent unable to obtain enforcement of child support arrears
• A child who requires funding for an expensive drug
• An investor coerced into purchasing high risk securities
• A business challenging incorrectly assessed taxes or other liabilities

Gain insight into the benefits and limitations of the Ombudsman conflict resolution system, how it differs from traditional dispute resolution processes, and what types of cases are appropriate for referral to an Ombudsman. Get the essential knowledge to advise your clients with confidence.  Also, discuss carreers for lawyers in the Ombudsman sector.

PROGRAM CHAIRS

Sara Gottlieb, Lawyer, Office of the Ombudsman of Ontario
Sheryl Smolkin, Lawyer and Journalist

SPEAKERS

Fiona Crean, Ombudsman, City of Toronto
Douglas Melville, Ombudsman and CEO, Banking Services and Investments (OSBI)
Laura Pettigrew, Senior Counsel, Office of the Ombudsman of Ontario