CBA SOLUTIONS SERIES
Tough Conversations: Setting the Stage for Productive Outcomes
At some point in your life, you will likely need to engage in a sensitive conversation with your employer or a tough conversation with a colleague or client. The art of difficult conversations can be mastered by learning how to shift your focus away from what could go wrong and towards a more positive outcome. This session will provide you with a solutions-focused framework for initiating or responding to difficult conversations.
After this webinar, you will be able to:
- Understand how to set the stage, listen deeply, ask powerful questions, and speak with clarity
- Recognize different communication styles and how to adjust your own style accordingly
- Identify hot button issues and strategies for staying calm in the face of conflict
Presenters:
Lianne Krakauer, Certified Career Coach & Leadership Consultant, Krakauer Coaching & Consulting, Toronto
Victoria Mlynko, Leadership Coach & Facilitator, Work Stress Coaching, Toronto
