CBA SOLUTIONS SERIES

Building Client Trust: Managing Expectations and Developing Healthy Client-Lawyer Relationships

Trust is the basis of any relationship worth having, including those you have with clients.

While a lawyer may be an authority within his or her areas of practice, a client is the expert on their issues of concern. Finding a balance is where trust is earned. Managing expectations is how trust is maintained and nurturing a trusting relationship enables it to grow.

Our speakers will provide practical tips for building and maintaining client trust, from establishing reasonable expectations early in the relationship to encouraging feedback from clients. They will also examine the importance of understanding the relationship from the client’s perspective.
 
This webinar will cover topics including:

•         Recognizing the signs of a trusting client-lawyer relationship
•         How to’s of earning and maintaining client trust
•         Seeking client feedback and how to act on it

Presenters