FALL 2021
Revamping Your Legal Practice to Operate from Your Clients’ Perspective
Friday, October 1, 2021, 12:00-1:30 p.m. ET (Recording)
In today’s increasingly competitive legal marketplace, making sure you are seeing your business from your clients’ viewpoint is key to retaining your clients. Clients who are pleased with your services will be loyal and will refer you to others, resulting in more business for you. Join our experts to discover how to create a transformed legal practice that will be easy for your clients to navigate and will exceed your clients’ expectations. Our experienced faculty will help you discover how to:
- Create an internal and external team that is laser focused on the client experience
- Ask the right questions to determine what your clients really need, and what they want
- Acquire the skills to cultivate excellent relationships with clients and colleagues
- Establish trust with your clients: how to stop litigating and start listening
- Develop superior communication skills with clients, colleagues, staff, other lawyers as well as adversaries
- Create a communication chain of command to ensure responsiveness
Speakers
Megan Cornell, Momentum Business Law Professional Corporation
Lorenzo Lisi, Aird & Berlis LLP
Stephen Mabey, Applied Strategies, Inc.
