OBA Law Practice Management PROGRAM | Original Program Date: December 10, 2020

Difficult conversations are a critical part of growing and improving our workplace productivity, efficiency, excellence and culture. Join Legal Management Consultant, Deborah Glatter, in a discussion on why people avoid difficult conversations and how to fix this tendency, why preparation is key and what to say and not to say. This session will analyze the following topics:

• Why are difficult conversations so difficult?
• How to stop procrastinating and have that difficult conversation
• Three steps to preparing for a difficult conversation
• Feedback made easy
• The most difficult conversation: terminating employment

As many lawyers and firms are re-imagining their workplaces, the OBA’s Work that Works initiative is providing the ideas, tools and know-how to build productive, profitable, modern, healthy and inclusive work environments for lawyers.

PROGRAM SPEAKER

Deborah Glatter, Legal Management Consultant