Difficult people are everywhere.
 

Being able to retain your poise in the face of antagonistic personalities will make you more effective as a negotiator, as a team member, and as representative of your firm and clients.  Regardless what you think about the difficult people you encounter, you can’t always avoid working with them. Mastering the skills to navigate difficult colleagues, counsel, and clients is one of the keys to advancing in your career. 

Learn the powerful techniques you need to effectively deal with the challenging people in your life and career.