12:00 pm–2:00 pm ET

Exercising Effective Communication Skills and Managing Client Relations in Negotiations

Communication is key in any negotiation. To keep the upper hand and acquire as much pertinent information as possible, you must listen, learn and ask the right questions during the entire negotiation process. As well, effective communication with your clients is critical to manage their expectations and to reduce your risk of malpractice claims. Gain the know-how to boost your communication skills for negotiations including:

• Understanding the psychology of negotiations to refine your arguments and responses
• Important essentials and insights on cross-cultural negotiation
• Improving your listening and questioning skills, both with your client and with the other side
• Preparing your client for negotiations and managing their emotions and expectations effectively
• Making sure your client is making an informed choice before accepting or declining a settlement

Speakers

Kelsey McDermott, Associate, Mandell Pinder LLP (Vancouver, BC)
Nerissa Yan, Partner, Yan Muirhead (Vancouver, BC)
Jason Cooke, K.C., Partner,Bruchell,Wickwire Bryson LLC (Halifax,NS)
Michael Zalev, Partner, Epstein Cole (Toronto, ON)

Moderator